Terms & Conditions

 1a. These Terms and Conditions apply to all contracts for supply and fitting entered into with Floors-2u, whether domestic or commercial. By placing an order with us — even where only a deposit is paid — you are entering into a legally binding contract.

 1b. Please check all details of your order carefully, including product, measurements, and installation requirements. Any queries should be raised immediately with a Floors-2u representative. Revisions to your order may incur additional costs.

1c. Your rights as a consumer are protected under UK law. If you believe we have not met our legal obligations, please contact us directly. Advice on your rights is also available from Citizens Advice Consumer Service (0808 223 1133 / www.citizensadvice.org.uk).

• 3a. All quotations are valid for 30 days unless otherwise stated.
• 3b. Orders may be subject to revision following a site visit. If the final price is lower than the estimate, your contract will reflect the lower price. If the final price is more than 15% higher, you may cancel your order and receive a refund of any monies paid (provided we have not already ordered materials or begun works).
•  3c. You are responsible for providing accurate measurements unless a Floors-2u representative has carried out a survey.

• 5a. Once an order is placed, cancellation is not normally accepted unless Floors-2u is in breach of contract.
• 5b. Where materials have been ordered specifically for your project, cancellation may result in loss of deposit and/or charges to cover costs incurred.
• 5c. For purchases made online or “off-premises” (e.g. at your home without an in-store visit), a 14-day cooling-off period applies. If you request work to start before this period ends, you will be liable for costs incurred up to the point of cancellation. If installation is completed within this time, you waive your right to cancel.
• 5d. Refunds, where applicable, will be made to the original payer and by the original payment method.

• 7a. A smooth, clean, dry, and level subfloor is essential. Our estimator may not be able to identify hidden issues where existing flooring and subfloor is in place at survey stage.
• 7b. It is the customer’s responsibility to inform Floors-2u of any existing conditions that could affect the subfloor or the installation of new flooring.
• 7c. If remedial work (e.g. screeding, ply-boarding, damp-proofing) is required, this will be charged in addition to your order.
• 7d. If you decline necessary subfloor works, our fitters may be unable to complete the installation, and your order may be supplied on a supply-only basis.
• 7e. Subfloor Conditions: Customers must inform Floors-2u of any known issues with the subfloor prior to installation, including red ash, damp or moisture, pre-existing leaks, older or damaged floorboards, or poor ventilation beneath the flooring. Full disclosure during the site survey ensures that the installation can proceed safely and correctly.

• 9a. Floors-2u guarantees its fitting workmanship for 12 months.
• 9b. Manufacturer product guarantees apply in addition. These cover wear-through but not appearance, scratches, stains, or neglect.
• 9c. Customers must register branded products directly with the manufacturer to activate any applicable warranty. Floors-2u’s own-brand products are automatically registered at the point of purchase in-store. All registrations should be completed within 28 days.
• 9d. Guarantees are void if products are damaged by misuse, improper cleaning, water, fire, or other environmental factors.

• 11a. For large commercial contracts, bespoke terms may be agreed separately.
• 11b. Floors-2u operates in compliance with Health & Safety regulations.
• 11c. Risk assessments and method statements (RAMS) can be provided on request.
• 11d. Our team is fully insured and DBS-checked where required (e.g. schools, childcare facilities).

• 13a. Our Website is provided “as is” without warranty of accuracy, functionality, or availability.
• 13b. By signing up to our newsletter, you consent to receive marketing communications, which you may opt out of at any time.
• 13c. We do not sell or share customer data with third parties except as required by law.

• 14a. Where requested, Floors2u can provide assistance with moving furniture to facilitate the flooring installation; this service is optional and may incur an additional charge to cover extra labour.
• 14b. This service is provided for the convenience of the customer only.
• 14c. Floors2u is not responsible for any damage or loss to furniture, flooring, or property during the moving process.
• 14d. For insurance and safety reasons, Floors2u cannot move furniture containing plumbed-in water or gas.
• 14e. Floors2u reserves the right, at its discretion, to assign additional staff to assist with furniture moving.
• 14f. This service does not form part of the standard flooring installation and does not cover insurance for items moved.
• 14g. By requesting this service, customers acknowledge that they understand the scope and limitations as outlined above.

• 16a. These Terms are governed by and construed in accordance with the laws of England & Wales.
• 16b. You agree to submit to the exclusive jurisdiction of the English courts.