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Privacy Policy

1. About Us

Floors-2U is a family-run business with over 40 years of industry expertise in floor coverings. We supply carpet, Luxury Vinyl Tile, laminate, solid wood, and safety flooring, with professional planning and fitting services available.

Business Details:

  • Company: Floors2u
  • Address: Unit 3a Tonbridge Works, Tonbridge Road, Romford, Essex RM3 8TS
  • Email: charlotte@floors-2u.co.uk
  • Phone: 01708 702 494

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information

  • Name
  • Email address
  • Phone number
  • Postal address
  • Business details (if applicable)

Enquiry Information

  • Details about your flooring requirements
  • Property measurements and specifications
  • Preferred appointment times
  • Communication preferences

Website Usage Information

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time spent on pages
  • Referring website information
  • Device information

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

  • Processing and responding to your enquiries
  • Providing quotations and estimates
  • Arranging consultations and appointments
  • Planning and delivering flooring installation services
  • After-sales support and warranty services

Communication

  • Contacting you about your enquiry or order
  • Providing updates on our services
  • Responding to your questions or concerns
  • Sending you our newsletter (with your consent)

Business Operations

  • Maintaining customer records
  • Improving our services
  • Website functionality and security
  • Compliance with legal obligations

4. Newsletter and Marketing Communications

Newsletter Opt-In

We offer an optional newsletter service to keep you informed about:

  • New flooring products and ranges
  • Special offers and promotions
  • Flooring tips and maintenance advice
  • Company updates and industry news

Your Consent

  • Newsletter subscription is entirely voluntary and requires your explicit consent
  • You can subscribe by ticking the opt-in box on our contact forms or website
  • Your email address will only be used for newsletter purposes with your permission
  • We will not share your email address with third parties for marketing purposes

Unsubscribing

  • You can unsubscribe from our newsletter at any time
  • Each newsletter contains an unsubscribe link
  • You can also contact us directly to remove your email from our mailing list
  • We will process your unsubscribe request within 48 hours

5. Cookies Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

Essential Cookies

  • Purpose: Enable basic website functionality
  • Duration: Session cookies (deleted when you close your browser)
  • Examples: Security cookies, load balancing cookies

Analytics Cookies

  • Purpose: Help us understand how visitors use our website
  • Duration: Up to 2 years
  • Examples: Google Analytics cookies to track page views and user journeys
  • Note: These cookies are anonymised and do not identify you personally

Functional Cookies

  • Purpose: Remember your preferences and improve your experience
  • Duration: Up to 1 year
  • Examples: Language preferences, contact form information

Managing Cookies

  • You can control and delete cookies through your browser settings
  • Disabling cookies may affect website functionality
  • For more information about managing cookies, visit: allaboutcookies.org

Cookie Consent

  • We will ask for your consent before using non-essential cookies
  • You can withdraw your consent at any time through your browser settings
  • Essential cookies are necessary for website operation and do not require consent

6. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Legitimate Interest: For business enquiries, service delivery, and website functionality
  • Consent: For newsletter subscriptions and non-essential cookies
  • Contract: When providing flooring services or responding to service requests
  • Legal Obligation: For tax, accounting, and regulatory compliance

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

  • Flooring manufacturers for warranty purposes
  • Professional installation contractors (when required)
  • Email service providers for newsletter delivery
  • Website hosting and maintenance providers

Legal Requirements

  • When required by law or court order
  • To protect our legal rights or comply with legal processes
  • In connection with the sale or transfer of our business (with appropriate safeguards)

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

  • Secure server hosting with SSL encryption
  • Regular security updates and monitoring
  • Limited access to personal data on a need-to-know basis
  • Secure disposal of physical and electronic records
  • Staff training on data protection responsibilities

9. Data Retention

  • Active enquiries: Until your project is completed plus 2 years
  • Customer records: 6 years after final transaction (for warranty and legal purposes)
  • Newsletter subscribers: Until you unsubscribe or we cease newsletter operations
  • Website analytics: Up to 2 years
  • Cookies: As specified in our cookies policy above

10. Your Rights

Under UK data protection law, you have the following rights:

Right of Access

  • Request a copy of the personal data we hold about you
  • Receive information about how we process your data

Right to Rectification

  • Request correction of inaccurate or incomplete personal data

Right to Erasure

  • Request deletion of your personal data (subject to legal obligations)

Right to Restrict Processing

  • Request that we limit how we use your personal data

Right to Data Portability

  • Request your personal data in a portable format

Right to Object

  • Object to processing based on legitimate interests
  • Object to direct marketing (including newsletters)

Right to Withdraw Consent

  • Withdraw consent for newsletter subscriptions or cookies at any time

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

11. Contact Information

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Data Controller: Floors-2u
Address: Unit 3a Tonbridge Works, Tonbridge Road, Romford, Essex RM3 8TS
Email: charlotte@floors-2u.co.uk
Phone: 01708 702 494

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: www.ico.org.uk
Phone: 0303 123 1113

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date at the top of this policy
  • Emailing newsletter subscribers about significant changes

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Get In Touch

Contact Us



    Floors 2 U
    Phone :
    01708 702494
    Floors 2 U
    Email Us :

    charlotte@floors-2u.co.uk

    Floors 2 U
    Address :
    Unit 3a Tonbridge Works,
    Tonbridge Road,
    Romford, Essex
    RM3 8TS
    01708 702494
    charlotte@floors-2u.co.uk
    Unit 3a Tonbridge Works,
    Tonbridge Road,
    Romford, Essex
    RM3 8TS

    About Us

    Floors-2u are a local family business specialising in floor coverings. Whether it’s carpet, luxury vinyl tile, laminate, solid wood, safety flooring – we supply and fit it.

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    Opening Times

    • Monday: 9am-5pm
    • Tuesday: 9am-5pm
    • Wednesday: 9am-5pm
    • Thursday: 9am-5pm
    • Friday: 9am-5pm
    • Saturday: 9am-3pm
    • Sunday: Closed

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    New Showroom

    Unit 3a Tonbridge Works,
    Tonbridge Road,
    Romford, Essex
    RM3 8TS

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